Thank you for shopping at Biaz Home Decor! We strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Return Policy to understand how we handle returns and refunds.

1. Return Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 3 days from the date of delivery.

2. Non-Returnable Items

Certain items are non-returnable, including:
– Gift cards
– Sale items or items purchased with a discount code
– Custom or personalized items
– Items marked as “Final Sale” on the product page

3. Return Process

Step 1: Initiate a Return
Contact our customer service team within 3 days of receiving your order to initiate a return. You can reach us at support@biazdecor.com or +91-88911-33631. Please provide your order number, the item(s) you wish to return, and the reason for the return. Refund will be issued to the original payment method within 7 working days.

Step 2: Receive Return Authorization
Once your return request is approved, we will provide you with a Return Authorization (RA) number and detailed return instructions. Do not return items without an RA number, as they will not be accepted.

Step 3: Ship the Item
Pack the item securely in its original packaging and include the RA number inside the package. Ship the item to the address provided in the return instructions. You are responsible for the cost of return shipping.

4. Inspection and Refunds

Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria. If the item is approved, we will process your refund. Refund will be issued to the original payment method within 7 working days. Please note that original shipping charges are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@biazdecor.com or +91-88911-33631. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damaged or defective item along with your order number.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to return the unwanted item for a refund and place a new order for the desired item.

7. Late or Missing Refunds

If you have not received your refund within the specified time frame, please first check your bank account and contact your credit card company. Processing times may vary between financial institutions. If you still have not received your refund, please contact us at support@biazdecor.com or +91-88911-33631.

8. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:
– Email: support@biazdecor.com
– Phone: +91-88911-33631

Thank you for shopping with Biaz Home Decor. We appreciate your business and are committed to ensuring your satisfaction with our products and services.